Privacy and Cookies Policy

Last updated: 17/08/2025

Secrets to Social (“we”, “our”, or “us”) is committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, and safeguard your personal information, as well as how we use cookies and tracking technologies.

1. Information We Collect

We may collect the following personal information when you use our website or contact us:

• Name and surname

• Email address

• Phone number

• Any information you choose to share with us via forms

We may also collect non-identifiable information such as browser type, IP address, and website usage through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide our services

• Communicate with you about updates, newsletters, or marketing (if you have subscribed)

• Improve our website through analytics

• Comply with legal obligations

3. Data Retention

We retain personal data indefinitely for client relationship management unless you request deletion.

4. Sharing of Information

We do not sell or share your personal information with third parties, except where required by law or when using trusted third-party service providers such as analytics tools.

5. Cookies and Tracking

Our website uses cookies and tracking technologies, including:

• Google Analytics

• Facebook Pixel

• LinkedIn Insight Tag

• TikTok Pixel

These tools help us understand how visitors use our website and improve our marketing.

You can accept or reject cookies using the banner on our site, or disable cookies through your browser settings.

6. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Request deletion of your data

• Withdraw consent for marketing communications

To exercise these rights, please contact our Information Officer.

7. Information Officer

The appointed Information Officer may be contacted at:
hello@secretstosocial.com

8. Security

We take appropriate security measures to protect your personal data from unauthorised access, loss, or misuse.

9. Terms of Use

By using this website, you agree to the following terms:

• This website is provided “as is”. While we aim to keep it accurate and up to date, we make no guarantees.

• We are not liable for any damages or losses arising from the use of this website or reliance on its content.

• Our site may contain links to third-party websites. We are not responsible for their content or practices.

• All content on this site (text, design, images, branding) belongs to Secrets to Social unless otherwise stated. You may not reproduce or use it without permission.

10. Governing Law

This policy and the use of our website are governed by the laws of South Africa. Any disputes shall be resolved in South African courts.

11. Contact Information

In compliance with the Electronic Communications and Transactions Act (ECTA):

Business Name: Secrets to Social
Email: hello@secretstosocial.com
Country: South Africa
Information Officer: Contactable at hello@secretstosocial.com